TenoBet Casino Terms and Conditions

Welcome to TenoBet Casino. These Terms and Conditions govern your use of our website located at teno.bet and all services we provide, including our online casino, sportsbook, and related features. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree, please do not use our platform. We reserve the right to update these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised version.

1. About Us and Our Licensing

At TenoBet, we operate under the brand name TenoBet Casino, owned and managed by Softon LTD. Our platform is licensed by the Government of Anjouan, with the licence held by Rabocse S.R.L. (registration number 3-102-904216), a company registered in Costa Rica. We are committed to providing a fair, transparent, and secure gaming environment in compliance with our licensing obligations. Our TenoBet online casino services are intended for entertainment purposes only and are governed by applicable international gaming regulations.

2. Eligibility and Account Registration

Our services are available exclusively to individuals who meet the following requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any FATF-blacklisted or internationally sanctioned jurisdiction, including but not limited to Iran and North Korea.
• You must provide accurate, current, and complete information during registration.
• You are permitted to hold only one account on our platform. Duplicate accounts will be closed and funds may be forfeited.
• You must not use our services if gambling is illegal in your country of residence.

When you complete the TenoBet login process for the first time and access our casino, you confirm that you are legally permitted to do so. We reserve the right to request identity verification at any time as part of our KYC (Know Your Customer) process.

3. Identity Verification (KYC)

Here at TenoBet Casino, we are required by our licensing authority to verify the identity of all players before processing withdrawals. Our KYC process may include verification of your government-issued ID, proof of address, and proof of payment method. Verification is typically completed within 24 hours, though in some cases it may take up to 3 banking days. We will not process any withdrawal requests until KYC verification has been successfully completed. Failure to provide the required documents within a reasonable timeframe may result in account suspension.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods at our Teno Bet casino, including Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Paysafecard, Sofort, Giropay, Revolut, bank transfer, and cryptocurrencies including BTC, ETH, and USDT. The minimum deposit amount is €20, though this may vary slightly depending on your chosen method. We do not charge fees on deposits, but your payment provider may apply their own charges.

4.2 Withdrawals

Our TenoBet withdrawal options include bank transfer via SEPA, Neteller, Skrill, and cryptocurrency. The following limits and conditions apply:

• Minimum withdrawal: €100
• Maximum withdrawal: €1,000 per day and €2,000 per week
• Only one withdrawal request may be submitted per day
• Your deposit must be wagered at least once (x1) before a withdrawal can be requested
• Cryptocurrency withdrawals are typically processed within minutes to 24 hours
• Card and bank transfer withdrawals take 3–5 business days after approval

We reserve the right to request additional verification before approving any withdrawal. Withdrawals made via a different method than the original deposit may be subject to additional checks.

5. Bonuses and Promotional Terms

At Teno Bet Casino, we offer a range of bonuses designed to enhance your gaming experience. Our casino welcome bonus provides up to €5,000 across three deposits (200% on the first, 100% on the second, and 100% on the third). Our sports welcome offer provides up to €1,500. All bonuses are subject to the following standard conditions:

• Casino bonus wagering requirement: 25x the bonus amount
• Sports welcome bonus wagering requirement: 15x (minimum odds 2.0 or higher)
• Minimum deposit to claim a bonus: €20
• Maximum bet with an active bonus: €5 per spin or round
• Free spins are valid for 7 days from the date of issue
• We also provide a Weekly Slot Package of 450% up to €3,000 and a Weekly Sports Package of 300% up to €3,000, both subject to 25x wagering
• Weekly cashback on net losses is available at up to 20%

We reserve the right to modify, suspend, or withdraw any bonus or promotion at any time. Abuse of our TenoBet bonus system, including bonus hunting or collusion, will result in account closure and forfeiture of winnings.

6. Games and Fair Play

Our TenoBet Casino platform offers a comprehensive library of games including slots, live casino tables, jackpots, roulette, blackjack, baccarat, poker, and a full sportsbook covering football, tennis, basketball, ice hockey, and esports. We partner with leading providers including Pragmatic Play, Microgaming, NetEnt, Play'n GO, BetSoft, Relax Gaming, Hacksaw Gaming, Habanero, Wazdan, and others. All game outcomes are determined by certified Random Number Generators (RNGs) ensuring fairness and impartiality. We do not manipulate results and are committed to providing a fully transparent gaming environment.

7. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Providing false or misleading information during registration or KYC
• Using automated software, bots, or scripts to interact with our platform
• Engaging in any form of fraud, money laundering, or collusion
• Opening multiple accounts or using another person's account
• Attempting to exploit software bugs or technical errors for financial gain
• Using VPN services to circumvent geographic restrictions

Any breach of these rules will result in immediate account suspension, forfeiture of balances and pending withdrawals, and potential reporting to relevant authorities.

8. Responsible Gaming

We at TenoBet are deeply committed to promoting responsible gambling across our platform. We offer tools including deposit limits, loss limits, session time reminders, self-exclusion, and cool-off periods. If you feel your gambling is becoming a problem, please contact our support team immediately or reach out to independent organisations such as GamCare or BeGambleAware. Our tenobet casino online platform is strictly for adult entertainment. We do not allow persons under 18 to register or play under any circumstances.

9. Customer Support

Our dedicated support team is available 24/7 via live chat and email. Whether you have questions about your TenoBet login, a withdrawal request, or a bonus query, we are here to assist you around the clock. We provide support in all major languages to ensure every player can reach us easily.

10. Limitation of Liability

We provide our platform on an "as is" basis. While we take every reasonable measure to ensure uninterrupted service, we cannot be held liable for technical outages, data loss, or issues caused by third-party payment providers. Our total liability to you in any calendar month shall not exceed the total amount deposited by you in that same period. We are not responsible for any tax obligations arising from your winnings — these remain your sole responsibility.

11. Governing Law

These Terms and Conditions are governed by the laws of Costa Rica, where our operator Rabocse S.R.L. is registered. Any dispute arising from your use of the TenoBet online casino platform that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica. We encourage you to contact our support team first before initiating any formal proceedings, as many issues can be resolved quickly and efficiently through direct communication.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of TenoBet Casino following any such amendments constitutes your full acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.